********** ACTIVITY

I UPGRADED ON THE 16/08/2021 TO A DATA PACKAGE. PREVIOUSLY I WAS ALSO ON A DATA PACKAGE AND I COULD BUY DATA WHEN MY DATA WAS DEPLETED. WHEN TRYING TO DO THAT AFTER MY UPGRADE I COULDN"T AND WHEN I PHONED MTN IT WAS DISCOVERED THE REASON WHY I CAN'T PURCHASE ANY DATA IS BECAUSE A OTHER NUMBER REFLECTS ON MTN'S SYSTEM AND NOT MY CONTRACT NUMBER I'VE BEEN USING FOR YEARS. A CALLED WAS LOGGED YESTERDAY MORNING AND THE AGENT TOLD ME THAT IT WILL BE SORTED OUT BY END OF BUSINESS YESTERDAY. UP UNTIL NOW IT HAS NOT BEEN FIXED. I CAN'T BUY DATA OR AIRTIME WHICH MEANS CURRENTLY I CAN'T USE MY PHONE. THIS IS IN NO WAY MY FAULT AND NOW I'M SUFFERING THE CONSEQUENCES. I'VE ALWAYS HAD GOOD EXPERIENCES WITH MTN BUT AFTER THIS HAPPENING I FEEL THAT THEY ARE UNRELIABLE,UNPROFESSIONAL AND BUSY WITH ********** ACTIVITY BECAUSE HOW CAN SUCH A MISTAKE OCCUR JUST BY DOING AN UPGRADE. I NEED THIS TO BE SORTED OUT ASAP!