********** Activity by MTN

MTN took R 14,675.49 off my account on the 30th of December due to a billing error on their side. I consider it ***** as they were fully aware of the error long before the 30th of December and still took the money from me.

I suspect the transaction was also in contravention of the Credit Act as MTN knowingly deducted an amount from my account that is way more than the credit limit I have with them and I have not app**** for an increase in my credit limit.

I posted about it on hellopeter.com on the 1st of January as nobody in MTN's call centre could sort out the problem for me.

On the 2nd of January I received the following reply from MTN, posted on hellopeter.com:

Dear Valued Customer, We acknowledge the receipt of your complaint and apologise for any inconvenience experienced. Kindly be advised that the credit of R10867,62 excluding Vat have been sent for approval and we have sent an urgent request to billing department to approve the credit in order for log a request for refund. We would like to assure you that we are actively working to improve our service levels. Regards Mike Ramaboka Complaints Management Team

Despite the above message and numerous calls made afterwards to MTN's call centre I have still not been reimbursed.

I simply cannot believe how MTN treats their customers!