********** Activity

I took a contract with MTN in December 2016. In March 2017, someone **********ly used my name to add their number to my contract.

In May 2017 I noticed this thing and immediately called MTN to enquire. They asked me to send an affidavit with certified copy confirming I don't know the other number. I did as requested and took the documents to MTN store in Greenstone Mall. Ever since then, my query has not being resolved.

Every time I called to find out they'd tell me it has been escalated to the right people and they're investigating. (Every time I called they told me it is logged and they're investigating) I left them to "investigate", the next time I called they told me it was logged with the wrong department, so the lady asked me to send the documents again so that she can do it with the right people, I did as requested. Waited for feedback as I was told they should get it within 7 working days.

After 7 days when I called the other lady told me the same thing, "it was logged with the wrong department, send me the documents I'll do it for you". This went on for 4-5 times, I've been sending those documents for them to log my query with the "right department".

This tells me MTN has employed *********** people who don't know their work. They will take you from pillar to post because they clearly don't know what they're doing.

Today it's 17 November 2017 and my query is still logged with wrong people.