********** activity

My husband had a data contract for years. it has been out of contract and running month to month for around 5 years. we noticed very large amount being deducted from April 2017. after investigations, it was picked up that a MTN employee in Dundee upgraded the contract to someone else. An affidavid was submitted requesting the number to be blocked and cancelled from the date of that ********** upgrade. The debit order was cancelled on our side. We received an email from debt collectors today. MTN has handed us over for not paying the bill. This is after the MTN sales person at the branch where we are submitted the request that this out of contract data services be cancelled from the date of that ********** upgrade. Now we, the victims of identity theft and ***** are being panelized and handed over for the incompetence of MTN staff. This is unacceptable.