********** activities and *****ing of data - ZERO customer service

I've been an MTN customer for over 15 years with one number. Today I got an SMS from MTN stating that my number has been migrated, I will lose connectivity and then I have to RICA my number again?????!!!. I got this message at 13:02 today. I was at my office working. I DID NOT REQUEST any migration!

After being without connectivity for more than 5 hours I was forced to leave my office to sort out this issue at an MTN store because the 135 number is UTTERLY AND TOTALLY useless!!! I was already irritated and extremely upset about this situation only to get to the Springs Mall store where the staff has clearly no clue what the word CUSTOMER SERVICE (even to an angry and upset customer) means, neither are they interested to resolve the problem. Answers ranging from "I do not know" and " you have to RICA your number, we cannot help you any other way" was given to me. THIS WAS NOT ACCEPTABLE AND STILL IS NOT!

WHY must I RICA my number again when it was done years ago??? Why did I not have connectivity since 1 pm this afternoon?? WHO in MTN have access to my data and can make changes to my personal number without my consent and authorisation and then MTN WANTS TO TELL ME TO CALM DOWN!!!!? WHO had access to my phone and my data for 4 hours that depleted all my day and night time data equal to 30Gb? It was not me because I had no connectivity on my side. But when my connectivity was restored after I was FORCED to RICA again, I had no data on my phone?? MTN do you know the POPPY ACT and what it means if you do not protect my personal data, i.e. my cell phone number? I want my data back and I want to know WHO authorised that my number be migrated to who knows where? This was done from inside MTN and I was FORCED to leave my work and go to your USELESS store with USELESS staff where I was just more frustrated than anything else to try and get this matter resolved.

I am utterly disgusted with your company and the staff working there. Please train your staff on how to resolve issues when a client is angry and upset and does not want to hear excuses when the ENTIRE problem was caused by MTN. I have also sent an e-mail to the ***** e-mail minutes after I got the SMS from MTN about this so-called migration, ticket ***.