MR
Motlalepula R
1 reviews | Active since Jul 2018
06 Jul 2018, 15:04
********** Activities
Username senota_t_396217 Dealer Super Agent who is one of your employees at your brand partner Cell Network is busy opening ********** accounts. You're busy debiting people for contracts that they know nothing about. No Rica documents to show on your systems. How do you even an open a cellphone contract for someone without proper documentation. This agent should be arrested for *****.
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MTN South Africa's replyOfficial
10 Jul 2018, 18:44Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation we have engaged with our ***** department to investigate and resolve accordingly.We have changed the payment method to cash to avoid your account been debited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply10 Jul 2018, 18:44
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation we have engaged with our ***** department to investigate and resolve accordingly.We have changed the payment method to cash to avoid your account been debited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,