CT
Clyde T

1 reviews | Active since Nov 2014

10 Jul 2015, 11:50

********** activation of account

Shame on you MTN. You **********y activated a data account on my profile without me ever receiving a pin or a modem. I have been to your Cresta office where the ***** took place 4 times to get this sorted out and 12 months later still no resolution. I have reported it to your ***** line and NO ACTION. On top of this you debit R 6127 from no where and I have continually asked for an invoice but nothing is forthcomming. <br> <br> This is a really sad situation that I will be moving my business to CELL C or Vodacom after being a loyal MTN subscriber since you started operating. I will also be laying a charge of ***** against your Crest operation and yourselves .<br> <br> LETS TRY AND SEE IF YOU ACTUALLY DO RESPOND TO A COMPLAINT FOR A CHANGE AND TRY AND SALVAGE A LONG STANDING CUSTOMER.

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Jul 2015, 11:19
Official
Hello nicodemeus,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards,
Makhanani
MTN Service Provider
REQ:***