TM
Thabang M
1 reviews | Active since Jan 2013
03 Feb 2016, 08:44
********** actions withing MTN
to my amu*****t i went through my mothers bank statements yesterday only to realise that three MTN contracts hae been opened on her name on the 27th of August 2015. the following are the deductions for the contracts 1) R715.01, 2) R715.01 and 3) R499.00. They promised to call the before close of business yesterday and until now she is still awaiting the call. MTN how much ********** activities will happen before you take action? Someone out there please help....
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MTN South Africa's replyOfficial
09 Feb 2016, 13:12Hello malibo184,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that you've not provided us with any details such as the account number, reference on statements or your mother's ID number to locate the ********** account opened.
Kindly can we request that you connect with us through our live chat service. Copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Mangement Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that you've not provided us with any details such as the account number, reference on statements or your mother's ID number to locate the ********** account opened.
Kindly can we request that you connect with us through our live chat service. Copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Mangement Team: REQ:***
Best regards,
MTN South Africa's reply09 Feb 2016, 13:12
Official
Hello malibo184,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that you've not provided us with any details such as the account number, reference on statements or your mother's ID number to locate the ********** account opened.
Kindly can we request that you connect with us through our live chat service. Copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Mangement Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that you've not provided us with any details such as the account number, reference on statements or your mother's ID number to locate the ********** account opened.
Kindly can we request that you connect with us through our live chat service. Copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear.
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Mangement Team: REQ:***
Best regards,