********** action by MTN

I am beyond frustrated. I have had enough with MTN and their ******* practices. I asked for my contract to be cancelled last year already, and a lady by the name of Nompumelelo **** and said that this would be done. I went to the store in Sandton on the 16 Jan 2016 and a lady by the name of Simpiwe told me that this was not done. She claimed to have done it, until this day I am still a victim of theft from MTN. I am extremely frustrated by their abuse and ******* practices. I am going to lodge a complaint with the ombudsman as I can't handle this financial ***** from MTN.