CS
Charlotte S
1 reviews | Active since Jan 2019
31 Mar 2020, 09:47
********** ACITIVITIES NOT RESOLVED
I contacted the call centre about 2weeks ago to inform them of a double debit on my subscription fee. I was told to visit my nearest MTN branch as they could not assist me telephonically.
I visisted the branch at the Table View Shopping Centre, Table View and was assisted by Juan. On investigation he confirmed that someone did a migration on the account to another package. I presented him with the package deal that I signed up for and the two were indeed different. He assured me he will escalate the matter as it appeared to be a ********** migration.
I went back to the store 4 times to follow up on the case. Evertime I was assured that the manager would phone me. Till this day no feedback has been given. I contacted the customer care line again this morning and held on for 25minutes,..... no answer.
I want my package re-instated and a refund on the double subscription taken from my account on the 1 Feb 2020.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
31 Mar 2020, 15:23Thank you for your post.
We sincere apologized for any inconvenienced caused .
The account is in a business name.
The complaint has been sent to the business department to assit with feedback regarding the complaint.
***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused .
The account is in a business name.
The complaint has been sent to the business department to assit with feedback regarding the complaint.
***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply31 Mar 2020, 15:23
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused .
The account is in a business name.
The complaint has been sent to the business department to assit with feedback regarding the complaint.
***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused .
The account is in a business name.
The complaint has been sent to the business department to assit with feedback regarding the complaint.
***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
CS
Charlotte S's updateReviewer Update
15 Apr 2020, 14:33Good Day Alice
I rever to my complaint below.
Although my package has been re-instated, I have not received my credit for the double debit orders in Feb2020 and March 2020.
Please advise urgently
Charlotte Scott
I rever to my complaint below.
Although my package has been re-instated, I have not received my credit for the double debit orders in Feb2020 and March 2020.
Please advise urgently
Charlotte Scott
CS
Charlotte S's update15 Apr 2020, 14:33
Reviewer Update
Good Day Alice
I rever to my complaint below.
Although my package has been re-instated, I have not received my credit for the double debit orders in Feb2020 and March 2020.
Please advise urgently
Charlotte Scott
I rever to my complaint below.
Although my package has been re-instated, I have not received my credit for the double debit orders in Feb2020 and March 2020.
Please advise urgently
Charlotte Scott
CS
Charlotte S's updateReviewer Update
30 Apr 2020, 13:39Good Day Alice
Anoter 15 days has gone and still no refund received for the double debits on my account for Feb2020 and March 2020.
This service is absolutely appalling.
Charlotte Scott
Anoter 15 days has gone and still no refund received for the double debits on my account for Feb2020 and March 2020.
This service is absolutely appalling.
Charlotte Scott
CS
Charlotte S's update30 Apr 2020, 13:39
Reviewer Update
Good Day Alice
Anoter 15 days has gone and still no refund received for the double debits on my account for Feb2020 and March 2020.
This service is absolutely appalling.
Charlotte Scott
Anoter 15 days has gone and still no refund received for the double debits on my account for Feb2020 and March 2020.
This service is absolutely appalling.
Charlotte Scott