mP
megan P
1 reviews | Active since Feb 2016
26 Feb 2016, 19:27
********** accounts opened using my credentials
I got a bank notification today for an amount of almost R3200 deducted from MTN. I have no account at Mtn(that I knew of at least) I called my bank immediately to have the transaction reversed. <br> I then called mtn customer care to query this only to find that I have, nit 1, not 2, but 5accounts that was opened using my details.<br> I asked about the required FICA DOCS needed to open accounts n if I see them...they cant assist/dont.have docs....<br> I now have to runaround getting case numbers n affidavit coz.1party allowed for a ******** to commit fruad.
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MTN South Africa's replyOfficial
28 Feb 2016, 23:25Hello meganpetersen,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have referred the matter to our ***** department to assist and pass the journal for the ********** lines that were opened, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have referred the matter to our ***** department to assist and pass the journal for the ********** lines that were opened, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply28 Feb 2016, 23:25
Official
Hello meganpetersen,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have referred the matter to our ***** department to assist and pass the journal for the ********** lines that were opened, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have referred the matter to our ***** department to assist and pass the journal for the ********** lines that were opened, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,