********** accounts and pathetic customer service

MTN is the most pathetic sorry excuse for a service provider in the history of pathetic service............ My mom has been struggling to get hold of this bunch of idiots since October 2020 with no success........ I have spent 2 hours on my personal phone trying to get hold of customer care on 083 135 with no success as everything is on a loop..... I called head office and they couldnt assist me either, they kept on referring me to customer care ........ this is my moms complaint and still no response has been given to her.............. this matter will now be taken up with the Ombudsman and the National Consumer Commission .....

Hi MTN ***** department, Please assist in resolving my query. I tried to phone 083-135, but the recordings that get played is just ridiculous. I even went as far as trying to contact your ceo, Ralph Mupita on linked in, to assist with my query, but also to no avail. Referring the query to the MTN porting department will only exasperate the issue. The number CAN’T BE PORTED ANYMORE, BECAUSE VODACOM HAS ALLOCATED IT TO A NEW CUSTOMER (NOT ME) on 19 october 2020. Now it will be ********** to port the number. I want the ********** contract cancelled (********** because I signed no paperwork and I received no instruments although I was being billed for them) And I want the credit of R 8 331.23 that was paid without receiving any service, refunded to my bank account. Your legal department’s response to my email on the 9th of November, was to refer the query to billing. I have attached the contact history again to this email. This history is now out of date, there has been a number of communications since then. I still have to complete the form that was sent to me by the national complaints commission in response to my email dated Friday, December 11, 2020 3:30 PM I remain over optimistic, hoping that MTN will do the honorable thing and refund my money so that I won’t have to do that.

.............. MTN does not deserve even a 1 star rating as their level of service is up to ****, they should take some lessons from Vodacom