JN
Joanne N

1 reviews | Active since Mar 2017

04 May 2017, 07:25

********** ACCOUNTS

<p>I have just recently learnt that 2 accounts have been opened on my name **********ly. I am appalled by the lack of security processes that should have been in place to avoid such circumstances.</p> <p> </p> <p>I have lost all confidence in MTN.</p> <p> </p> <p>Totally disappointed and distrusting towards this service provider!!</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply04 May 2017, 22:05
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly email us the copy of your ID and affidavit specifying that you didnt not open up a contract to *** will then log a request with our ***** department to investigate and resolve your problem accordingly.

warm regards

mike

Complaints Management Team
Reference Number: ***9

JN
Joanne N's update16 May 2017, 13:26
Reviewer Update

Mike Ramaboka,

I suggest you quit your job because you cannot fulfil your responsibilities.

PATHETIC CUSTOMER SERVICE!!!!