********** account,no help almost 3 months later

I became aware of a ********** debit order from MTN end July of R2200.i immediately contacted MTN and was given a reference number and asked to send a copy of my ID and signatures.i reversed the transaction with my bank.End of Aug a double debit of R4400,I contacted them again and again was told debit orders were stopped and the matter was under investigation.my refund was only going to be processed after the investigations,no indication was given how long this would take.any follow up email has been ignored ever since. 2 weeks back I called and was given another reference number and stories afterwards whenever I follow up.i called today and am now being told I need to provide a pin to get help.

1.i want my money to be refunded in full as I am unemployed and rely on UIF payments 2..how do your SOPs work if you can keep messing people's lives like this by approving ********** accounts so easily.i have been unemployed since Dec 2020 yet such a huge liability was placed ony name ,all against my R3300 UIF payment 3.may I please be given an exact time when I can expect this to be resolved 4. I will escalate to ICASA soon because your complaints department is also for decorative purposes only