SM
Sam M
1 reviews | Active since Mar 2014
14 Apr 2016, 09:12
********** account upgrade
my account has been **********ly been upgraded by MTN without my consent and now I'm receiving billing in the region of over R5000 every month for a sim card that is not even in use. I have logged a call with customer care and provided case number , id and statement , to this date nothing has been done, but mtn do not stop billing my account every month, this has been going on now for the past 3 month, you can do the maths how much it is they took from my account and my family. To mtn might be small change but to me its wat we survive on ,Now I'm forced to go change banks just to make sure that my family do not suffer,<br> <br>
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MTN South Africa's replyOfficial
15 Apr 2016, 09:58Hello Tebompendulo,
Please accept our apologies for the inconvenience caused
Would you kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Kindly forward the documents to the email address sent you your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Please accept our apologies for the inconvenience caused
Would you kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Kindly forward the documents to the email address sent you your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply15 Apr 2016, 09:58
Official
Hello Tebompendulo,
Please accept our apologies for the inconvenience caused
Would you kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Kindly forward the documents to the email address sent you your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Please accept our apologies for the inconvenience caused
Would you kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Kindly forward the documents to the email address sent you your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***