MM
Mvuyisi M
1 reviews | Active since Jan 2015
19 Nov 2015, 09:30
********** account still reflects against my ID
Someone took out 2 cellphone contracts using my ID **********ly but the lines were disabled on the system. Now I cannot take out a contract because it still reflects on your system that I have accounts that are in arrears. Since I reported the ***** to MTN in August no one has been in contact with me to provide me with updates as a result I do not even know whether there is an investigation happening. Please advise?
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MTN South Africa's replyOfficial
19 Nov 2015, 23:03Hello M.v.u,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please respond to the email that has been sent to you, attach an affidavit clearly stating what happened and also include your recently certified ID copy so that we can open a ***** investigation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please respond to the email that has been sent to you, attach an affidavit clearly stating what happened and also include your recently certified ID copy so that we can open a ***** investigation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply19 Nov 2015, 23:03
Official
Hello M.v.u,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please respond to the email that has been sent to you, attach an affidavit clearly stating what happened and also include your recently certified ID copy so that we can open a ***** investigation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please respond to the email that has been sent to you, attach an affidavit clearly stating what happened and also include your recently certified ID copy so that we can open a ***** investigation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***