1 reviews | Active since Mar 2015
********** Account still not sorted - 3 months
MTN and their empty promises again have sent me an SMS with the correct deduction of R69.00 (see below) and I had a sigh of relief that finally my account will not have a debit order of R10000+. And then few minutes I go I received another SMS again that an amount of R10874.77 will be deducted on the same day.<br> <br> Name:<br> Number: +***<br> Content: <br> Here with your MTN Invoice for ***, the amount of R69.00 is due on 03-04-2015. To view your account details please visit [URL Removed] or [URL Removed] Time: 27/03/2015 10:48:49<br> <br> SMS OF ********** ACCOUNT NOT SORTED!!!!!!<br> Name:<br> Number: +***<br> Content: <br> Here with your MTN Statement for A***, the amount of R10874.77 is due on 03-04-2015. To view your account details please visit [URL Removed] or [URL Removed] Time: 28/03/2015 13:31:41<br> <br> A lady called me a few weeks ago and told me that the accounts have been removed from my name, obviously NOT! I want this sorted and God knows I am sick and tired of fighting this since January and only to get empty promises that this matter is being reported to management and that MTN apologises for the service I've experienced.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this matter has been escalated to the ***** supervisory team for urgent resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this matter has been escalated to the ***** supervisory team for urgent resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
