KJ
Keenen J

1 reviews | Active since Feb 2016

18 Feb 2016, 15:16

********** Account still not resolved

Hi MTN..<br> <br> Below is a message i sent to MTN about a month on twitter and the only feedback i received was that they following up.<br> <br> \my name is Keenen Joshua i went to MTN about 7 MONTHS!!!! ago and laid a ***** case with you guys after someone **********ly opened an account under my name which resulted in me having an outstanding debt with you guys. This matter has still not been cleared up and im still getting calls from an Attorney Norman Bissets for the outstanding debt. Im appalled by your service as i was told it would be cleared up after a month. I have contacted your legal department for months and have not been able to get through. Could you please assist me and clear this matter up. My ***** case number is as follows: ***** USD ***\"<br> <br> Im still getting harassed from Norman Bissett and my issue has still not been cleared. All i want to say is that MTN are a shocking service provider..i cant believe how it has taken them to sort out my issue...im currently in process of purchasing a flat and this is holding me back...Could you please help and resolve this issue ASAP<br> <br> Thanks<br> <br> "

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Feb 2016, 20:24
Official
Hello joskee01,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the matter have been escalated to legal department to have your name removed from the attorneys as per credit have been passed for ********** account.

warm regards
mike
REQ:***