1 reviews | Active since Nov 2013
********** Account registered on my name
I received an invoice for account no: A*** Cell No: *** from MTN. I then informed MTN that this account does not belong to me and it was **********ly opened using my credentials. I then went to the Police Station and made an affidavit to confirm that. I sent the affidavit and the certified copy of ID to MTN Customer Service on the 18/12/2014. I followed up with phone calls but still today the query has never been resolved.<br> <br> Everytime I phone the call centre agents are not helping me, I am sorry they all seem not to care about my matter and this is damaging my credit record because this account is going up on a monthly basis and is long overdue which reflects bad on me.<br> <br> I spend so much holding for the agent who does not even help me and I am just getting more and more frustrated.
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery from our touch points.
The matter has been escalated to the ***** team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mary
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery from our touch points.
The matter has been escalated to the ***** team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mary