********** Account registered on my name

Dear MTN<br> <br> I don't know for how many times have I tried to contact the call centre without any help. This is my second report I write on Helo Peter but I am not getting any help from MTN.<br> <br> I reported a ********** account that was opened in my name. I got a response from Dillon Clayton that he has transferred my case to the ***** department for investigation and he gave me the reference number. When I call the ***** department to check up on the progress I am told that they cannot tell me the status as they are unable to view anything from their side. I keep getting referred to various department and I am not getting any help as there seems to be no one who knows what's going on.<br> <br> I did not get a job offer because if this ********** account and MTN is not even informing me of what's going on. I am very disappointed about the service I am getting at MTN and this is really really frustrating. How many times should I call their call centre? How many emails should I send to MTN? How many reports should I write on Hello Peter in order to be heard?