********** Account - ***

I discovered in July 2017 that I had a "default" in my name from MTN, which negatively affects my credit rating. After much back and forth, I was then informed by MTN that I was to submit an affidavit as well as a copy of my ID to for the matter to be escalated to the MTN ***** department.

It is now the end of September and still no feedback on my matter. I cannot or am not allowed to speak to anyone in the Legal or ***** department "because they don't have phones"? I keep sending mails for an update and get no feedback still.

I have asked for feedback on where and how this account was opened in my name and I get nothing. I am desperate to speak to someone and have this matter urgently resolved.