********** Account Problems

I found out in October that there was a contract taken out under my name and I was supposed to pay R990 monthly. I went to MTN with my new ID book as I had been ****** and lost my bag with my wallet and ID book, incase who ever opened the account used my old ID book, with my latest date of issue for my current ID. I gave them my side of the story that I have never in my life had a contract phone. When we looked in detail with all the information used to take this contract phone everything was incorrect except my ID number. MTN told me that I needed to get an affidavit from the police station and submit, which i did two weeks ago. From the 08/01/2018 I have been going to MTN to check if there has been any progress with my query and still nothing. All I am getting told is that it takes time for them to solve such problems, it could take about three months for them to solve it. I have done everything they asked me to do, all I need now is for somebody to deal with the problem and clear my name of this credit that I know nothing of. This is really going to mess up a lot of things in my life right now. I cannot afford to have this hanging over my name. I am in the process of buying a house, which I am going to a second review of whether I have opened any other credit lines within the time of this process. This could mean I will loose what I really need because there is someone not doing what they need to do on their side? I have been dealing with MTN Clearwater. Here is the Ref number I got from them to use everytime I need to check the progress with my query 174528. I cannot believe the service you get at MTN when you need serious help, all I get from them are the messages that I owe them everyday and no one seems to care about what I am saying. I need urgent help eith this metter

Portia Mahlele ********** O70 ********** **********