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mandisa M
1 reviews | Active since Mar 2015
19 Feb 2019, 16:54
********** account opened
Hi, I am not sure where to begin so let me get straight to the point!!!!!!!!!!!!!!!!! I do not have any dealings with MTN and I do not wish to. I find myself getting calls and texts about me owing MTN over R20 000 for a contract???????????????????????? I have explained this to the rude agents that call me and disturb me at work, I have been to an MTN store requesting assistance but was sent from one place to another mind you I had just had my second surgery thought it would not be such a hassle but this is now a nightmare as now my credit score is being affected and I am being sworn at by your nice consultants. I do not have an MTN contract nor do I wish to have one!!! I potted my number years ago so please can this be resolved ASAP as its affecting my peace.
This is beyond irritating and I would like this to be done with. How were my details obtained and why nobody phoned me to confirm this contact??? how can one person owe so much for a damn phone ??? I have never lost my ID so tell me how the hell did I go to overport city to take a contract when I do not even know where that is???
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Replies (3)
MTN South Africa's replyOfficial
19 Feb 2019, 19:06Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do require the copy of your affidavit and ID stating that you have never signed or agreed to a contract with MTN. Please send this to us to log the request with the ***** department to investigate and to close the account. The outstanding balance R20 844.94.
Please send this informtion to me for further assistance. My email address ***
Kind Regards,
Alice van der Merwe
We sincere apologized for any inconvenience incurred.
We do require the copy of your affidavit and ID stating that you have never signed or agreed to a contract with MTN. Please send this to us to log the request with the ***** department to investigate and to close the account. The outstanding balance R20 844.94.
Please send this informtion to me for further assistance. My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply19 Feb 2019, 19:06
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do require the copy of your affidavit and ID stating that you have never signed or agreed to a contract with MTN. Please send this to us to log the request with the ***** department to investigate and to close the account. The outstanding balance R20 844.94.
Please send this informtion to me for further assistance. My email address ***
Kind Regards,
Alice van der Merwe
We sincere apologized for any inconvenience incurred.
We do require the copy of your affidavit and ID stating that you have never signed or agreed to a contract with MTN. Please send this to us to log the request with the ***** department to investigate and to close the account. The outstanding balance R20 844.94.
Please send this informtion to me for further assistance. My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
mM
mandisa M's updateReviewer Update
16 Jul 2019, 14:28I am still waiting for feedback no one has come back to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
mM
mandisa M's update16 Jul 2019, 14:28
Reviewer Update
I am still waiting for feedback no one has come back to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
mM
mandisa M's updateReviewer Update
16 Jul 2019, 15:56feedback please the calls have not stopped
mM
mandisa M's update16 Jul 2019, 15:56
Reviewer Update
feedback please the calls have not stopped