********** account, MTN doesn't care

A ********** account was opened with my details and reported the matter to MTN in January. I am still waiting for any kind of feedback from MTN however, they did not delay to hand me over. I just called MTN and minenhle cele forced me to pass his security questions or else he won't assist me. How the hell am I supposed to pass security questions for an account I didn't open? Please tell me what my MTN pin is along with other answers I need to provide because I don't know them. When will this case be resolved? I am tired of emails from alice van der merwe with nothing but apologies because I complain on this site. 7 months is a very long time and I am now truly frustrated with mtn as my credit record is completely ruined. What on earth are you doing?????