********** account incorrectly billed

I am lodging this complaint based on ********** activity, poor service & over stated acc close to R6k.<br> At store level the following failed when I took out a new contract: <br> My signature was forged on the contract ,without my presence or permission, reported to store manager Tshidi Ketso in Jul (copies available)<br> Contract incorrectly captured, separate account created. Payments not allocated,No invoices not received. No contact from credit depart when \limit"was exceeded. Contract limit was not activated - I repeatedly requested a top up package for the mydata package of 5gig day/5gig nite express. <br> MTN at store level did not explain to me that this contract would be allocated with a \""usage limit\"". There were no explanations at store level as to what a usage limit was or how to change this. I did not agree to a usage limit as I specifically asked for a TOP UP package. Had I been informed of this I would most certainly not agreed to it as it would not suit my budget as a single mom"