LB
Lizelle B
1 reviews | Active since Jan 2016
14 Jan 2016, 09:04
********** account handed over
Hi,<br> <br> In October last year I tried to get a contract with MTN. Long story short there was ********** extras added on the account and I asked the account to be closed. Few days later over R16 000 was taken off my bank account. I got it reversed and the store told me that this account has been closed. I tried to open an account yesterday and was told I had a bad credit rating. Guess what?!?!?!? I was handed over for the ********** account that was closed. Please fix this asap otherwise I will be taking further steps. I need my credit rating sorted out!!!!!!
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MTN South Africa's replyOfficial
18 Jan 2016, 09:32Hello lbritz123,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Legal department fro urgent assistance on the ********** activity on account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Legal department fro urgent assistance on the ********** activity on account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply18 Jan 2016, 09:32
Official
Hello lbritz123,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Legal department fro urgent assistance on the ********** activity on account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Legal department fro urgent assistance on the ********** activity on account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.