********** Account Debits

My account has been debited for a cellphone contract I have never opened with MTN. The case was reported on 17 August 2017 to the police documents sent to MTN on the same day. I was told that the case could take up to 30 days to resolve but MTN would get back to me within 7 working days with feedback. A reference number was provided so I can follow up should MTN not get back to me. Call 1- 31 August I was told the case was resolved and money would be debited to my account within 7 working days, Call 2 (Lebohang)- 19 September I was told the money should be in by 21 September the issue was that the money was debited on MTN account and not my account I gave them my banking details and alternative number Call 3 (Sibongiseni)- 03 October and I was told they did not have my banking details and the matter was stuck at legal department and there was no direct line to legal department Call 4 (Lungile)- 11 October and they said that there were missing documents to the case a certified affidavit and ID copy which I used to open the case. I was given an email address which I used to send the missing documents ********** Call 5 (Manelisi)- 12 October Same story of missing banking details and alternative number I was put through to Legal (no answer) Call 6 (Sonia)- 16 October I was told I should be patient everything was logged 3 October and there's a queue Call 7 (Tumi) - 26 October the lady was very rude and never wanted to even hear the background from all 6 other reference numbers. She took me through the same process of updating banking details and waiting 7 working days. I asked for an alternative number I was given ********** which never gets answered

All these calls were made by me, MTN never bothered to call me at all. Not even once! I would surprised if they responded to this complaint. This refund is worth R11K I cannot just let it go unfortunately. Even if it means escalating to the executive level of the organisation