********** Account -Debit order went off - No refund

A ********** contract account was opened with my details. 30th Sept 2017, a debit order of R799.81 went off on my bank account. I reported this same day, I follow up a week later they tell me the account has been closed but no refund. I've called more than 5 time and the consultant's song is always the same "I have sent/have to send an email to the legal department for them to pass the journal back to us so that the refund can go through. " EVERY TIME!! It is FRUSTRATING! WHAT'S TAKING YOU SO LONG?? Why is that person not doing their job?? It was easy to take my money, now it's hard to bring it back?? DO SOMETHING!! Ref ********** 08 I WANT MY MONEY BACK! I even wanted to take a new cellphone contract and this thing is holding me back! Perhaps I should reconsider!! :(