********** Account

On the 27 December 2021 I logged a ***** case where my details and bank account were used for a cellphone contract. There was an account opened in my name in October and I only found out when a debit order went through my account and it was ********** because I did not apply for anything at MTN. I provided the company will all the documents they required to start the investigation. I was then informed that the investigation will take 10 - 14 working days but I still have not received any form of update. Every time I try and follow up, I am just told that I need to wait for the issue to be resolved but nobody gives me any time frame. While this is going on, my credit record is taking a beating and now I can't apply for a home loan until this is sorted.