TN
Tracey N

1 reviews | Active since Sept 2011

07 Mar 2016, 14:15

********** ACCOUNT CREATED WITH MY ID

On 1 April 2014 I complained about a ********** MTN account that was created with my ID number and money was debited from my ABSA account. ABSA did reverse the debit order and blocked this MTN reference as a debit order. Mind you, I have NEVER opened a MTN contract or even use MTN as a service provider - for anything. <br> <br> Fast forward to today, I am trying to purchase a car and to my surprise I apparently owe MTN R11 000 and they have since put me on credit bureau. I went to MTN in Durban, they can't help me. I phoned the call centre they also can't help me. <br> <br> I am beyond furious at the level of incompetence as to how MTN allowed such a ********** activity to take place. Over and above that, no one is able to assist me. <br> <br> I need to clear my name asap. And I need someone to assist me from MTN!

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Mar 2016, 22:32
Official
Hello traceyndlovu,

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that your query has been escalated to the relevant functional unit for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***