********** account - blacklisted!

My wife was blacklisted due to a ********** account in her name and subsequently we lost our home loan. She reported this ********** account on 13/2/2018 at the MTN shop (Tygervalley Mall) and the matter has still not been resolved. This has caused me and my family great difficulty. Since reporting, she: - phoned MTN customer care several times (e.g. Ref nr ********** 04) - phoned MTN Tygervalley Mall several times, who allegedly logged queries - emailed the legal department several times (e.g. Reg nr ********** 6) - ***** dept emailed legal dept to request urgent instruction to remove her name from blacklist at credit bureau (7-3-2018: A ********** ) This matter have still not been resolved after 29 days. I am extremely disappointed with MTN's service and slow progress with this case. My attorney advised to log a dispute with Experian Credit Bureau, which I have done.

I am now considering legal steps.

Please assist with urgent instruction to the credit burreau to correct my credit record.