KA
Kameel A
1 reviews | Active since Sept 2014
03 Dec 2016, 10:07
********** account billing
<p>I recieved an SMS from ********** on 10/10/2016, stating that I have been registered for MTN Gamer+, and that I would be billed at R2/day. I do not know what MTN Gamer+ is or how I was registered for this service, as I did not agree to be added to this. I have called the MTN customer call centre, they advised me to dial *141*5# (This has not helped at all, as the system states that I am not registered for any content services). I called MTN again and they suggested *136# this time (Again, the system shows that I am not registered for any content services. I am continuing to be billed for a service that I have not agreed to, in my eyes, this is theft. </p>
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MTN South Africa's replyOfficial
05 Dec 2016, 16:50Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have sent the request to unsubscribe your mobile number from Android Gamer+ Daily; you will get an SMS notification once the service has been cancelled.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply05 Dec 2016, 16:50
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have sent the request to unsubscribe your mobile number from Android Gamer+ Daily; you will get an SMS notification once the service has been cancelled.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,