********** account

I am struggling to get a home loan from other banks other than the one I bank with because of MTN. There is a ********** account opened under my name and I've been communicating with MTN attorneys for over 2 years now. They asked for an affidavit which I sent stating that I don't have an account with them. Not even the local stores have any record of what I've taken under that ********** account. However, MTN still appears on my credit record. I've since been asking MTN to remove this, Mike Ramaboka from MTN has since said he will revert back. I'm still waiting even now. This is very much ********* and frustrating!!! I've never done business with MTN, and never will.