BM
Benjamin M

1 reviews | Active since Aug 2013

31 May 2016, 16:11

********** account

<p>********** account</p> <p>About two years ago a ********** account was opened using my details. this matter was resolved with MTN in 2014. I contacted MTN in March 2014 when I received sms's that said my contract application was successful. However MTN indicated that there were no applications under my ID number at the time when I called to enquire about this account. In April 2014, a debit order of R1090.37 ( account no. : A***) was made against my bank account. I spoke to MTN regarding this account and was told to send an affidavit stating that i did not apply for such an account and was also requested to also attach a certifed copy of my ID which I did. All this was sent to a " ***". This issue is brought up by the fact that on 30 May 2016 i went to the MTN store in KAgiso mall to apply for a new cellphone contract. This cannot be processed as MTN has failed to clear my name. The contract deal that I want expires on 31 May 2016, which means that I will get the contract I want in June. This is affecting my credit worthiness and needs to be resolved. Please help</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2016, 05:43
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service

We have sent the request to the legal department to assist to clear your name from the ITC list.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,