1 reviews | Active since May 2016
********** account
<p>Last year September 2015 I became a victim of a *****. Someone went to MTN retail store and took a phone with my details. I made inqueries with Mtn, was adviced to do an affidavit n a copy of my ID. I did as requested and dropped the same at MTN Soshanguve crossing. The matter was resolved on the 17 March 2016. To my suprised MTN handed me over to the attorneys that I owe them. I have a proof MTN stating that I am a victim of impersonation. I am very much frustrated as it shows that someone didn't do his or her duty to remove my name after they resolved this matter. Plz help</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Best regards,