TG
Thandeka G
1 reviews | Active since Jan 2016
05 Jan 2016, 15:20
********** account
Mtn has been debiting my account since April 2014 claiming that i have 3 contracts in my name with them. All my life i have never owned a contract phone nor have i ever purchased a phone from Mtn let alone use there network. I have had debit orders go off that are not being honored as the amount are so high leaving my account on a negative balance bringing down my credit score with the credit bureau. i am unable to apply for credit anywhere BECAUSE OF MTN!!! I have reported this to Mtn but still they debit my account after all proof i have sent to them. ******* network
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MTN South Africa's replyOfficial
06 Jan 2016, 12:07Hello Natha1,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Affidavit and a Certified copy of your ID book so we can escalate this matter to our ***** department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Affidavit and a Certified copy of your ID book so we can escalate this matter to our ***** department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2016, 12:07
Official
Hello Natha1,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Affidavit and a Certified copy of your ID book so we can escalate this matter to our ***** department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Affidavit and a Certified copy of your ID book so we can escalate this matter to our ***** department.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,