AV
Anthea V
1 reviews | Active since Jan 2015
08 Oct 2015, 20:57
********** account
I have been billed for 2years for a phone which I returned within 48 hours. Contacted the call centre,went into the store got an affidavit. What else should I do to get my money back
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Oct 2015, 13:48Hello antheavem,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that a request has been sent to our banking team to process the refund, however this could take anything from 2 to 10 working days.
Your refund request reference number is REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that a request has been sent to our banking team to process the refund, however this could take anything from 2 to 10 working days.
Your refund request reference number is REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply09 Oct 2015, 13:48
Official
Hello antheavem,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that a request has been sent to our banking team to process the refund, however this could take anything from 2 to 10 working days.
Your refund request reference number is REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that a request has been sent to our banking team to process the refund, however this could take anything from 2 to 10 working days.
Your refund request reference number is REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,