LK
Loluthando K
1 reviews | Active since Dec 2017
08 Jan 2018, 13:52
********** ACCOUNT
i am getting so annoyed and so tired of complaining about the same thing. This is my ref. MTN 1- ********** 1754... i have not received feedback its been two months, now the *****ulant account is showing under my credit record. im really, really trying to keep my cool but i demand someone call me back with feedback with regards to this within 24 hours. you do not even have the decency to even give me an update for over 2 months, how *********** can a company get.
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Replies (2)
MTN South Africa's replyOfficial
08 Jan 2018, 14:42Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***
Kindly be advised that the ***** department has closed the account due to ***** taken place with your ID number, ***** reference number *** , the journal has been placed on the account for R2724.50.
Invoices was generated before the account was closed. the request is sent again to ***** to assist with the second journal of R 19,539.51.
We are waiting on feedback with the second request.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Jan 2018, 14:42
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***
Kindly be advised that the ***** department has closed the account due to ***** taken place with your ID number, ***** reference number *** , the journal has been placed on the account for R2724.50.
Invoices was generated before the account was closed. the request is sent again to ***** to assist with the second journal of R 19,539.51.
We are waiting on feedback with the second request.
Kind Regards,
Alice van der Merwe
Best regards,
LK
Loluthando K's updateReviewer Update
08 Jan 2018, 14:52so if i did not ask i wouldnt have known, firstly when will it be removed from my credit record, secondly how was the account opened, because i know for a fact that i cant afford the contract amount, does MTN not do a affordability assessment, do you not check credit scores and expenses. was my correct ID used, what is MTN doing to protect the consumer against such. im in the dark here, i could be learning something about protecting my info but how can i learn when i do not even know what happened
LK
Loluthando K's update08 Jan 2018, 14:52
Reviewer Update
so if i did not ask i wouldnt have known, firstly when will it be removed from my credit record, secondly how was the account opened, because i know for a fact that i cant afford the contract amount, does MTN not do a affordability assessment, do you not check credit scores and expenses. was my correct ID used, what is MTN doing to protect the consumer against such. im in the dark here, i could be learning something about protecting my info but how can i learn when i do not even know what happened