SE
Summer E
1 reviews | Active since Nov 2017
27 Nov 2017, 07:28
********** ACCOUNT
On Saturday I received a debit order of R1625 from MTN, I don't have any contract with MTN and I have never opened any account with them ,I tried addressing this issue with your call centre but no assistance was provided instead I was sent from pillar to post given another number to call each time I spoke to a consultant.I was told to do affidavits and print bank statements when I went to the store, this is inconveniencing and very frustrating because I want to apply for other things and this is affecting my affordability. Its not my fault that you don't scrutinize and verify all documents. Please resolve this matter immediately.
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Replies (3)
MTN South Africa's replyOfficial
27 Nov 2017, 21:04Thank you for your post.
We sincere apologized for any inconvenience incurred.
The debit order was cancelled today.
We do require the affidavit stating that you have never requested any contract with MTN. Please attached the cleat ID copy.
Please visit any MTN dealer ship to log the ***** request with you. The account number is A***, once the ***** department investigated the refund will be done to your bank account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply27 Nov 2017, 21:04
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The debit order was cancelled today.
We do require the affidavit stating that you have never requested any contract with MTN. Please attached the cleat ID copy.
Please visit any MTN dealer ship to log the ***** request with you. The account number is A***, once the ***** department investigated the refund will be done to your bank account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
27 Nov 2017, 21:04Thank you for your post.
We sincere apologized for any inconvenience incurred.
The debit order was cancelled today.
We do require the affidavit stating that you have never requested any contract with MTN. Please attached the cleat ID copy.
Please visit any MTN dealer ship to log the ***** request with you. The account number is A***, once the ***** department investigated the refund will be done to your bank account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply27 Nov 2017, 21:04
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The debit order was cancelled today.
We do require the affidavit stating that you have never requested any contract with MTN. Please attached the cleat ID copy.
Please visit any MTN dealer ship to log the ***** request with you. The account number is A***, once the ***** department investigated the refund will be done to your bank account.
Kind Regards,
Alice van der Merwe
Best regards,
SE
Summer E's updateReviewer Update
06 Dec 2017, 14:32I submitted the documents 8 days ago and still haven't received any response they gave me this ref ********** 34469, im applying for a car and this is affecting me
SE
Summer E's update06 Dec 2017, 14:32
Reviewer Update
I submitted the documents 8 days ago and still haven't received any response they gave me this ref ********** 34469, im applying for a car and this is affecting me