********** account
Hi MTN,
I have been a victim of identity theft and someone used my credentials to make a 36 months contract with you. I have submitted an affidavit disputing the contract. The number has been suspended, not sure by whom. The address is not mine and my employer confirms they have not received a calla or email asking to confirm my employment. This device was taken in Cape Town. I stay in Gauteng .
Please help and advice as to what steps you are going to take
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, please send us a certified copy of your ID and an SAPS affidavit . Send it to ***
We will then follow up the matter and insure that your credit profile is not compromised.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, please send us a certified copy of your ID and an SAPS affidavit . Send it to ***
We will then follow up the matter and insure that your credit profile is not compromised.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,