********** Account

A 2nd ********** account was added to my name, which I paid for, R700.00 more a month than my actual account, 2 of which installments I did pay and 3 which I reversed. After months of overcharging I eventually got someone to cancel the ********** account, in July they advised me that the ********** account had been cancelled and they were in the process of crediting my account, which was now over R2 000.00 as I had reversed the transactions for the ********** account, to this date no one has attended to my account and as the account shows that I did not pay for the ********** account it is in arrears. So MTN keeps suspending my service, every time I phone in or go into the store I am met with an *********** person merely shrugging their shoulders and advising me to pay for the ********** account so that they can unsuspend my (now overpaid for) line and that MTN will refund me (because they have been so great at crediting my account I'm sure they'll be even better at a pay out).

Further, I upgraded my account last year January online, I never received my upgrade. The upgrade, which I have been paying for all the while, I have followed up on by calling, gone into the store (who cannot assist) sent numerous e-mails and no one is able to assist me to reverse the upgrade and then once again credit my account.

Thank you MTN for being the most useless service provider in South Africa, I have now appointed an attorney to place you on terms so that hopefully this matter can be resolved.