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From: Pupuma, Sinazo S <br> Sent: 24 February 2016 09:33 AM<br> To: 'Tebogo Terry Morake [ MTNSP - Constatia Park ]'; 'Customercare [ MTNSP ] OLD'; 'Lilorne Chriseleen Paul'<br> Subject: a***<br> <br> Good day all,<br> <br> I trust all is well.<br> <br> I'm writing to you with hope that I can be assisted in this matter.<br> <br> On the 14th of February 2016 my phone which is an S4 was taken away from me in Rivonia.<br> Out of shock and confusion I did not report it on the same day.<br> I received a message on Monday stating that I have reached my limit of R1500 and I still did not re-act as I believe and signed a top up contract.<br> On Tuesday morning I realised that I cannot top up and make outgoing calls therefore I contacted MTN and 2 consultant advised that MTN is having a network problem.<br> The above persisted and I called again and finally I spoke to one of the consultants who advised that my account has been suspended because I had reached my limit.<br> I still did not understand and she told me that I have been making international calls, I have never made international calls and my airtime, data and sms that is being topped up by MTN was finished so how was that possible.<br> MTN has never allowed me to make calls