*****ulant upgrades and more...

Incompetence at its best. If I didn't have to put a star down to write this review I wouldn't have, because they deserve no star at all. I have never in my life dealt with a company that are so unorganized and completely clueless in my entire life. And this goes without saying, there are always exceptions to the rule and I have dealt with nice people at MTN, just a pity that they couldn't help me. I will never recommend them to anyone, and people who are still using them... Do yourselves a favor, cancel your contracts and move to another service provider as soon as possible. And record all your conversations, keep all your emails and scanned copies of all correspondence and just to be safe, get them stamped by the post office and maybe get an affidavit as well. Because this is probably what you will need and then they will still bill you and threaten you with attorneys and arrears on a cancelled account. Or in my case, get billed for unauthorized upgrades and sales representatives who offer false upgrades. They refuse to sort out the account, they upgrade your account without your approval, then bill you for it. Keeping in mind that after they **********ly upgraded your account, subscriptions that were previously blocked, were unblocked and they bill you for that too! Absolutely disgraceful. And after you send them proof after proof after proof, they still contact you randomly asking for the same documents that you have repeatedly sent through to all the different departments. Different people calling you to threaten you with attorneys who doesn't even know what is going on with your account. MTN refuse to rectify their own mistakes and then make it their customers' problem to sort it out. I am deeply disappointed in MTN. And now I'm sitting with this huge mess, knowing that it could have been sorted out a year ago if only they had made work of my complaints and queries. But instead, due to gross incompetence of staff and management and absolutely no communication within their departments, this is where we ended up. And... after overbilling me for an upgrade that I wasn't even aware of, I was still willing to stay with them and only requested that they remove the first unauthorized upgrade and rectify the account and fix the second upgrade according to what I was offered. Still they did nothing. And lets not forget the time they deliberately throttled me to such an extent that I couldn't even open up a google search page. And this, because they wanted to force my hand to upgrade my original contract just because they were busy phasing out the one that I was on. And when I refused because they couldn't offer me a reasonable deal in exchange, this is what they did. At least they apologized for this...