1 reviews | Active since Feb 2015
*****ulant upgrade not dealt with
<p>I have reported a *****ulant upgrade under my name and cellphone number. The upgrade happened in Pretoria and I stay in KwaZulu Natal. I reported the crime to MTN about a month ago and gave all the details required of me. My bank has been debited again with the incorrect amount. I have reported the issue and as of the fourth of July is was supposed to have been sorted out. It has not been!</p>
Good day,
I am not satisfied with this response, as I have reported this a month ago, and I was told that I would be refunded in three weeks time. I recently had a service consultant asking me whether I would like an upgrade. He also informed me that I have an upgrade due. I know that my upgrade is only due in December and I definitely do not want an upgrade, I WANT MY MONEY BACK!
This is poor customer service because my money was **********ly taken from me, because of a lack of security measures taken by MTN. I did not receive a phone call in order to authorize this upgrade.
Telkom mobile and Vodacom both sorted the ***** out within one or two days. Why can't MTN offer the same customer care?
Good day,
I am not satisfied with this response, as I have reported this a month ago, and I was told that I would be refunded in three weeks time. I recently had a service consultant asking me whether I would like an upgrade. He also informed me that I have an upgrade due. I know that my upgrade is only due in December and I definitely do not want an upgrade, I WANT MY MONEY BACK!
This is poor customer service because my money was **********ly taken from me, because of a lack of security measures taken by MTN. I did not receive a phone call in order to authorize this upgrade.
Telkom mobile and Vodacom both sorted the ***** out within one or two days. Why can't MTN offer the same customer care?