1 reviews | Active since May 2015
*****ulant upgrade done, after making them aware.
My name is Lesego Ratala cell no ***77 with MTN. I received a call informing me that someone is trying do an upgrade on one of my lines with MTN, i then informed the guy who called that i am currently based in Gauteng, and the upgrade is been requested in Durban. He then sent me a mail with a ref no for the call to say the process has been stopped. However the next day i received an sms form MTN telling me that i have upgraded. A new phone of a monthly subs of +-R400 was taken. I requested them to deactivate and cancel the other 071 and rectify what has hapen. I have been sent from pillar to post without being helped. What happens on a monthly basis is that i get billed for the *****ulant transaction made by their staff. As a result my number is forever disconnected for non payment. I am not getting any help form MTN and i am using my phone for business. people cant reach me cause my line is disconected. Its been a struggle the upgrad took place. Please help me.
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We can confirm that the upgrade was cancelled by our Revenue Assurance Department, the termination date on the number in question was reversed and the necessary credits (R649.00) were allocated to your account on the 24th of February 2015.
The account is currently suspended due to non-payment for more than 3 months. The arrears amount due is R2492.34. This is the amount that we will need to be paid before we can cancel the 071 number.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We can confirm that the upgrade was cancelled by our Revenue Assurance Department, the termination date on the number in question was reversed and the necessary credits (R649.00) were allocated to your account on the 24th of February 2015.
The account is currently suspended due to non-payment for more than 3 months. The arrears amount due is R2492.34. This is the amount that we will need to be paid before we can cancel the 071 number.
Regards
Tim
MTN Complaints Management Team: REQ:***