*****ulant Sim Swops/Loss of Income/FAMILY SAFETY/PRIVACY

I am very dissapointed in the service of MTN. It is a current occurance that they allow a sim swop on my cell nr (there was about 8 of them). The previous one that I have proof of still on my phone was during April 2017. The staff and shop is known and nothing is being done about them at MTN . No feedback was given to us. After numerous calls and visit to the shop I was informed that a security phrase was now activated after the question I had to answer on 23.04.2017. I specifically said that they cannot allow this as I have a mentally disabled daughter which get epilepsy and that I need my phone at all times to be in reach with medical care and because of the notification from the bank I will immediately see if someone is using my bank account. This Saturday a sim swop was done again without notifying me, so where was the security check that was put in place on the 23.04.2017. This resulted into a alarming situation as someone hacked my internet banking after the sim swop and a loan for the amount of R268000-00 was approved and paid out. We had to take a days leave to open a *****elant case at the bank and police station. This now resulted that my internet banking is temporaly suspended till such time the investigation is completed. Yesterday we had to go to the MTN shop to sort out my cellphone and was informed a sim swop was done. We had to pay again for the sim swop back to me which I feel is very unfair cause we did not request it. I could make calls, but no one could phone me. We now had to go back to the MTN shop to sort this out. If something should have happened to my daughter and I could not phone for help. I would have made a case against you for losing my child. I expect somebody to phone me regarding this case by no later than Wednesday at 12h00 for an answer how you are going to resolve this for the future. On a side note, your staff has no client service etiket as after I complained at the shop they even tried to sell me a contract. This is not going to solve my issue as it occured while I was on contract as well. The MTN shops is not very helpfull to sort out this problems. We are always refered to phone a call centre, what is the use of the shops. Clients want to see the people who must help them and it is unprofesional over a telephone. Please do not suggest that I must take another number because that is not an option nor a contract. I have a binding contract as a prepaid user with you as I buy time and data every month according to your terms.