*****ulant sim swap on MTN

My MTN sim was **********ly processed on a sim swap. The store is noted on MTN systems at Cell Zone, Polokwane, Dealer Code 137709. MTN refuse to assist as it is a franchise store, I need to contact the store myself, I try contact the store *** and an arrogant woman refuses to assist because I am not from MTN and I can be a ********/********* she tells me. In the mean time, I am trying to get my phone reconnected to the MTN network, an entire sim swap needs to be done and I was reissued with a new sim card by the store at Carnival mall, Jabu at the store treated me like an absolute ******** with all the security questions even after supplying both my drivers license and I.D. Book. He was unable to activate the sim swap because some or other MTN system shuts down at 6pm, he informed me that he will do it first thing in the morning, following up at 10am from my office line, I was informed that he isn't even going to be at the store until after 11am. So basically everything was put on hold and nothing is happening. MTN *** taken beyond 15min to get through to speak to anyone and the persons on the other end of the line don't really have any interest.