*****ulant MTN Accounts and wrongfull ITC listing

Item: MTN South Africa
Rating: 2
Author: Dewan P

MTN noticed a ********** activity on my account and still proceed to list me on ITC. My ID was used to open an account in Alberton in August and they managed a R 82 000 bill. I am currently applying to buy 2 properties and FNB informed me they cant proceed until this is removed. <br> As you cant phone anyone at MTN and have to go through their email system I emailed Tshepiso Moletsane, Errol Maistry and Happy Simelane with no assistance or any feedback. <br> My application for finance has now been declined and I lost my opportunity to obtain the 2 properties for resale.

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Replies (1)

MTN South Africa's replyOfficial

09 Mar 2016, 16:13

Hello Dewandup,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We have now escalated the matter direclty to the management team within our ***** Department and requested that they close off the matter amicably.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***7

MTN South Africa's reply09 Mar 2016, 16:13

Official