DM
Dawie M

1 reviews | Active since Aug 2010

12 Sept 2016, 13:15

*****ulant insurance transactions

<p>Two weeks ago I complaint, nothing happened. This morning I get an e-am from MTN insurance telling me they never received my cancellation, BUT they cancelled one out of 6. sotell me how they did not receive the doc. They refuse to pay me back.</p> <p>The other question is do they think I am stupid enough to cancel only one and insure Everyone one with another insurer paying double, come-on be real.</p> <p>You are lying through your teeth and just want to get out of your poor aministration practices. I will not re submit the docs, then you will only do it from this date</p> <p>YOU WILL BACKDATE to 03/08/2016 as and when I submitted the original cancelaations and refund me all the premiums you have ****** and *****ulantly taken from me</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply13 Sept 2016, 16:16
Official

Thank you for your post.

We are sorry for the inconveniences that you experienced.

Please note that the matter has been re- escalated to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

MTN South Africa
MTN South Africa's reply13 Sept 2016, 16:16
Official

Thank you for your post.

We are sorry for the inconveniences that you experienced.

Please note that the matter has been re- escalated to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***