MV
Moniique V
1 reviews | Active since Feb 2016
16 Feb 2016, 11:05
*****ulant claims and incorrect billing
I am really disappointed at the level of service provided by MTN, I reported ********** transactions on the 9th of January 2016 and to date no response was provided by MTN despite several follow up mails. I also noticed that I am being double billed for Insurance and requested that this be removed and a reimbursed, sadly my request was ignored and I continued to be double billed.
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2016, 14:07Hello MoniqueD1976,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the ***** department requests that you send us a certified copy of your ID book. Please fax it to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the ***** department requests that you send us a certified copy of your ID book. Please fax it to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Feb 2016, 14:07
Official
Hello MoniqueD1976,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the ***** department requests that you send us a certified copy of your ID book. Please fax it to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the ***** department requests that you send us a certified copy of your ID book. Please fax it to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***